Returns Policy

Bubble Tots Returns Policy

At Bubble Tots, we strive to provide you with high-quality products that meet your expectations. However, we understand that there may be instances where you need to return a product. We aim to make the returns process as quick and simple as possible.

Conditions for Returns:

  1. Unused Products: To be eligible for a return, the product must be unused, in its original condition, and with all labels and tags intact. We kindly ask you to ensure that the product remains in its original state.

Faulty Products:

If you receive a faulty product, we apologise for any inconvenience and will gladly assist you in resolving the issue. In such cases, we require you to follow these steps:

  1. Email Notification: Please send an email to info@bubbletots.co.uk with detailed images of the product highlighting the specific issues. Include your order number and contact information in the email.

  2. Assessment: Our customer service team will assess the images provided and contact you promptly to discuss the issue and arrange for the return or replacement of the faulty swimsuit.

Return Address:

Should you need to return a product, please send it to the following address:

Bubble Tots PO Box 13484 Chelmsford CM1 9NZ

Refunds and Exchanges:

Once we receive the returned product and confirm its eligibility for a refund or exchange, we will process your request promptly. Refunds will be issued to the original payment method used for the purchase.

Please allow up to 5 business days for your refund to be processed or for the exchanged product to be shipped to you.

Contact Us:

If you have any questions or need further assistance regarding our returns policy, please do not hesitate to contact our friendly customer service team at info@bubbletots.co.uk. We are here to help and ensure your satisfaction.

Thank you for choosing Bubble Tots, and we appreciate your trust in our products. We hope your shopping experience with us is always enjoyable and hassle-free.